Australian Orders - (typically the next business day, remote 2-3 business days)

Free Express Delivery within Australia for all orders over A$150.
Flat rate express shipping A$9.99 for orders under A$150.

Dispatched within 24 hrs: Our Same-Day Despatch promise gets your order moving quickly! You will receive a tracking info once it’s on the way.

Please note, orders after 3 PM AET, weekends, or public holidays ship the next business day.

At Splendoura, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we’re here to help with a hassle-free return policy.

Return Period: You have 30 calendar days to return an item from the date you received it.

Eligibility: To be eligible for return, your item must be unused, unwashed, and in the same condition that you received it. The item must be in its original packaging. The item must have the receipt or proof of purchase.

Non-Refundable Items: The sales items are non-refundable

How to Return an Item:

• Email us at info@splendoura.au to initiate a return. Please include your order number and reason for the return
• Prepare your package by placing the item(s) securely in the original packaging and include your receipt or proof of purchase
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Return address is 2, Native Retreat, Cranbourne East, VIC 3977, Australia

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@splendoura.au